SHIPPING POLICY

Thank you for visiting and shopping with www.shoplillou.com Following are the Terms and Conditions that constitute our Shipping Policy:

 

PRE-ORDERS

Kindly note that the pre-order shipping timeframe is subject to change based on the continuous shift and changes of government regulations and international transportation availability. Please keep in mind the timeframe for shipping on pre-order items are contingent to the availability of international customs and transportation. We will ensure all pre-orders will be fulfilled at the soonest possible time. Our Concierge team will give updated time frames should any delay occur.

Lillou Concierge will be available Monday through Friday from 9:00 a.m. to 5:00 p.m. PST for any enqueries about your order.  

INTERNATIONAL SHIPPING 

Currently we provide shipping only to:

- USA

- UK

- France

- Italy

- Canada

- Australia

- Qatar

Customs, Duties and Taxes

- Lillou is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

- An added Handling fee has been included at checkout for any international customers. 

- We are unable to falsify the prices of our items on customs forms or mark international purchases as gifts. 

- Delivery delays can occasionally occur.

- Lillou is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

- Please save all packaging materials and damaged goods before filing a claim.

DOMESTIC SHIPPING 

Shipment processing time for all orders are processed within 2 - 3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, our concierge will contact you via email or telephone.

SHIPPING DELIVERY ESTIMATES FOR DOMESTIC SHIPPING

Shipping charges for your order will be calculated and displayed at checkout.

-  Standard Shipping: 3 - 7 business days 

-  Expedited Shipping: 2 - 3 business days

-  Overnight: We do not offer overnight shipping at this time


- Delivery delays can occasionally occur.

- Lillou ships to addresses within the U.S., U.S. Territories, APO/FPO/DPO as well as P.O. Boxes.

SHIPMENT CONFIRMATION & TRACKING

- You will receive a Shipment Confirmation email once your order has shipped.

- The tracking number will be active within 24 - 48 hours.

DAMAGES

- Lillou is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

- Please save all packaging materials and damaged goods before filing a claim.

RETURNS

Please visit our Returns Policy for full details