RETURN POLICY

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Thank you for your order. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return for store credit only. Please see below for more information on our return policy:

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DOMESTIC  RETURNS

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition with all original tags and labels attached.

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Return Process

To return an item, please email customer care at customercare@shoplillou.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging with tag attached and mail your return to the following address:

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Lillou
Attn: Returns
RMA #
1301 Leisure Lane, Frazier Park,

California 93225

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Please note, you will be responsible for all return shipping charges; We strongly recommend that you use a trackable method to mail your return.

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Return

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) business days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

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Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

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Sales

Sale items are FINAL SALE and cannot be returned.

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INTERNATIONAL RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition with all original tags and labels attached.

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Customer pays for and arranges all international return shipping. We cannot refund any duties and taxes paid, you may pursue a refund of duties with your local tax agencies.

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We are not responsible for return shipments that are lost in transit, so please ensure that you obtain tracking information for your records. 

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Return Process

To return an item, please email customer care at customercare@shoplillou.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging with tag attached and mail your return to the following address:

 

Lillou
Attn: Returns
RMA #
1301 Leisure Lane, Frazier Park,

California 93225 USA

661-364-6074

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QUESTIONS

If you have any questions concerning our return policy, please contact our Concierge at: customercare@shoplillou.com